Hygiene and Policies

A New way to stay and visit with Confidence.

HYGIENE AND POLICIES OUR NUMBER ONE PRIORITY IS THE SAFETY OF OUR GUESTS AND TEAM, WE HAVE CREATED AN ENVIRONMENT WHERE EVERYONE HAS PEACE OF MIND WHILST YOU ENJOY YOUR TIME WITH US. WE’VE UPGRADED OUR CLEANING SUPPLY TO MEET WITH THE LATEST RECOMMENDED STANDARD TO KILL CORONAVIRUS. OUR HYGIENE PROCESSES HAVE ALL BEEN REVIEWED WITH HIGHER FREQUENCY CLEANING BEING IMPLEMENTED IN HIGH TRAFFIC AND TOUCHPOINT AREAS IN OUR PUBLIC SPACES. ALL OF OUR TEAMS HAVE BEEN TRAINED IN OUR NEW WAYS OF WORKING.

 

OUR PROPERTY IS NOW OPEN AND WE ARE SERVING FOOD IN OUR OUTDOOR COURTYARD SPACE.

THE RULES...

We can only serve guests outside until May 17th

We offer table service only

The rule of six applies outdoors.

We offer table service & our full dining experience outdoors.

Most of our spaces are covered with heaters - please ask when booking your table if you require to sit beside a heater.

 

CASHLESS PAYMENTS
Please note, we now operate a cashless property for the safety of our guests and our staff. We accept all major credit and debit cards.

CANCELLATION POLICY

To give you added reassurance when booking the cancellation policy on our flexible rates has been reduced to 24 hours until the end of the year. If a package with a deposit is booked and you need to cancel due to a local lockdown then we will be able to offer a voucher for you to put towards a stay another time.

PPE

We have supplied our team with face masks and guests must wear masks when they are not seated. Back of the house, our kitchen team members have all the equipment they need to deliver your meal in a safe manner.

 

HAND SANITIZER
When you arrive, you’ll find hand sanitizer stations at our entrances, we kindly ask you to use before entering. Other stations are available for guests to use throughout the venue.

SOCIAL DISTANCING
We ask everyone to please comply with the current government social distancing guidance of 2 metres and where not viable 1 metre is acceptable. No groups larger than 6 are permitted to congregate. Around our venues, you may find that we have instigated a one-way system to ease congestion.

DRINKING & DINING OUTDOORS

A lead name and contact details will be taken on arrival, you’ll be allocated a table by the host. Table service or ordering at the bar will be available depending on the venue. No groups larger than 6 will be permitted, movement around the garden should be minimal. At peak times you may be asked to queue outside the venue until a table has been made available.

MENUS
To reduce menu handling, we are encouraging guests to use their own devices to view our menu. Menus can be accessed via the QR code on your table. Disposable menus are available for those that want them.

AROUND OUR PROPERTIES
We have rearranged areas of our venues in accordance with the government's current social distancing criteria of 1-metre plus. we ask that you do not move furniture without speaking with a member of the team beforehand. To ease congestion, we have limited table numbers to 6 people.

BEDROOMS
In preparation for your stay, we have changed the cleaning products we use for high touchpoint areas in bedrooms including Surfaces, light switches and power points, door handles, remote controls and phones, air-con control panels, and bathroom amenities.

HOW OFTEN WILL MY ROOM BE CLEANED?
To minimise contact in our bedrooms our housekeeping teams will not enter your room during your stay unless you are staying more than three nights. If you require anything additional for your room, please ask a member of our host team who will be happy to help.

CLEANING
For everyone's safety and peace of mind, we have Increased the cleaning frequency of surfaces, door handles, and public bathrooms.

If you’re feeling unwell
If you or someone you are due to visit with are feeling unwell and suffering from symptoms of Covid-19 you should not attend one of our venues. Please call us to discuss your options.

Do the cleaning products you use kill Coronavirus?
Our teams are cleaning using antiviral disinfectant proven to kill Coronavirus. All linen and towels receive Thermo-Chemical Disinfection after every stay.