Hygiene and Policies
A New way to stay and visit with Confidence.
Our number one priority is the safety of our guests and team, we have created an environment where everyone has peace of mind whilst you enjoy your time with us. We’ve upgraded our cleaning procedures to meet with the latest recommended standard to kill Coronavirus. Our hygiene processes have all been reviewed with higher frequency cleaning being implemented in high traffic and touch point areas in bedrooms and our public spaces. All of our teams have been trained in our new ways of working.
Our property is with the tier two restriction zone.
What does tier two mean for our Dining and Drinking guests?
We can only serve guests drinks if they are eating with us.
We offer table service only
No household mixing is allowed Indoors
The rule of six applies outdoors.
What does this mean for our service?
Our indoor dining spaces will offer table service & our full dining experience.
Our Front covered terrace is considered an indoor space, therefore indoor rules apply. Guests here can order from our main menu.
Our rear outdoor Gin & Juice bar is considered an outdoor area and food will be available for guests drinking.
Our front terrace Gin & Juice bar is considered an indoor space, therefore indoor rules apply. Guests here can order from our terrace menu.
Our indoor Gin & Juice Bar will offer food from our terrace menu.
We will operate two new menus - our main menu, which has been updated with new exciting Asian dishes ahead of reopening and, a terrace menu for Gin & Juice with delicious specials under £10. All menus are available online.
What does tier two mean for guests staying overnight?
For overnight guests, we strongly advise booking your meals with us in advance of your stay to secure a table in our restaurants.
Here is what we are doing to make your experience with us enjoyable and safe:
Please note, we now operate a cashless property for the safety of our guests and our staff.We accept all major credit and debit cards.
To give you added reassurance when booking the cancellation policy on our flexible rates has been reduced to 24 hours until the end of the year. If a package with a deposit is booked and you need to cancel due to a local lockdown then we will be able to offer a voucher for you to put towards a stay another time.
Face covers must be worns at all times other than when seated or in your bedroom. All staff members a required to wear masks at all times. Back of the house, our kitchen team members have all the equipment they need to deliver your meal in a safe manner.
When you arrive, you’ll find hand sanitizer stations at our entrances, we kindly ask you to use before entering. Other stations are available for guests to use throughout the venue.
We ask everyone to please comply with the current government social distancing guidance of 2 metres and where not viable 1 metre is acceptable. No groups larger than 6 are permitted to congregate. Around our venues, you may find that we have instigated a one-way system to ease congestion.
Dining with us Internally
As per government requirements, a lead name and contact details must be supplied for your reservation for track and trace purposes. Our online table booking platform is the best way to check availability and book your table.
Please note that Gin & Juice is a WALK IN ONLY space. No household mixing is permitted while seated indoors.
Dining with us in our gardens and terraces
A lead name and contact details will be taken on arrival, you’ll be allocated a table by the host. Table service or ordering at the bar will be available depending on the venue. No groups larger than 6 will be permitted, movement around the garden should be minimal. At peak times you may be asked to queue outside the venue until a table has been made available. All guests must eat a substantial meal.
Drinking with us Internally
Across all our properties, a lead name, and contact details will be taken on arrival for track and trace purposes. You’ll be allocated a table by the host. Table service will be offered. We will not be accepting orders at the bar and we ask that you limit your movement around the venue. At peak times you may be asked to queue outside until a table has been made available.
Please note that you must order a substantial meal if you decide to drink with us.
To reduce menu handling, we are encouraging guests to use their own device to view our menu. Menus can be accessed via the QR code on your table. Disposable menus are available for those that want them.
Around our Venues
We have rearranged areas of our venues in accordance with the governments current social distancing criteria of 1-metre plus. we ask that you do not move furniture without speaking with a member of the team beforehand. To ease congestion, we have limited table numbers to 6 people.
For everyone's safety and peace of mind we have Increased the cleaning frequency of surfaces, door handles and public bathrooms.
If you’re feeling unwell
If you or someone you are due to visiting with are feeling unwell and suffering with symptoms of Covid-19 you should not attend one of our venues. Please call us to discuss your options.
In preparation of your stay, we have to change the cleaning products we use for high touchpoint areas in bedrooms including Surfaces, light switches & power points, door handles, remote controls and phones, air-con control panels and bathroom
How often will my room be cleaned?
To minimise contact in our bedrooms our housekeeping teams will not enter your room during your stay unless you are staying more than three nights. If you require anything additional for your room, please ask a member of our host team who will be happy to help.
Do the cleaning products you use kill Coronavirus?
Our teams are cleaning using antiviral disinfectant proven to kill Coronavirus. All linen and towels receive Thermo-Chemical Disinfection after every stay.
Are you still providing luggage storage at your hotels?
To minimise contact and touchpoints throughout our hotels, we are no longer able to offer luggage storage. Guests can continue to use their room, including for luggage storage, until 11 am on the day of departure.